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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dominique Bell

Dominique Bell

October 8, 2024

5  out of  5
rating by Dominique Bell
"Kelly was a complete joy to work with. She was very patient and kind and helped me with my insurance verification process. It’s a pleasure to work with everyone in the office."
We responded:
"Dominique, we appreciate you so much! Thank you ☺️ "
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Nan Woodrich

October 2, 2024

5  out of  5
rating by Nan Woodrich
"John was very friendly, helpful and very informative! He handled changing my auto insurance from one vehicle to a new one plus he told me about the “drive safe and save” app and I am already benefiting from it! And my thanks to Jenny who recently answered some questions I had and I’m appreciative of her help as well! Thanks State Farm!"
We responded:
"Oh, Nan, how kind of you to recognize the team - we really do care and love to be helpful with auto insurance or really anything you need. Thanks so much!"
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Lisa Ruark

September 9, 2024

5  out of  5
rating by Lisa Ruark
"Jenny was wonderful at helping me take care of some State Farm Insurance issues for my mother-in-law. She was patient and kind and I would have been lost without her. THANK YOU!"
We responded:
"Lisa, we are so glad we could help! Jenny is always so kind and helpful; thank you for recognizing her. 😊 "
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Tatiana Lopez

August 16, 2024

5  out of  5
rating by Tatiana Lopez
"Jenny Baxter. Jenny was awesome helped me find car insurance at a great price, very helpful nice and professional! will recommend her to other! Thank you Jenny."
We responded:
"Welcome, Tatiana! We are so happy Jenny could help you become part of the State Farm family and we look forward to many years of serving you. 😃"
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J. Ryan Green

August 9, 2024

1  out of  5
rating by J. Ryan Green
"The worst Agent/Agency office I have ever dealt with. Do yourself a favor and go to another Agent in Tallahassee. If you ask them to call you back on VM they wait Two weeks, if you email them they get back to you Four-Five days later. I have a new insurance company because these people are very bad. On my original review I forgot to add, when I called to cancel my policy, because I got a new policy with another company, I was hung up on right after I mentioned, “Cancel.” I called back Four times and no one picked up. I had to contact the corporate customer service number."
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Ms. Vito

June 26, 2024

5  out of  5
rating by Ms. Vito
"John was amazing. He was friendly and knowledgeable, and he provided fast and exceptional service."
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Brian Barfield

June 26, 2024

1  out of  5
rating by Brian Barfield
"Buyers Beware! Bait and Switch happened to us. I have been a State Farm Customer for over 25 years and have always had a great experience, until recently. We decided to move my fiancé over to my policy and were original told it would be approximately $88 per month. When the bill arrived it was $105 and we were told that insurance is going up and they were sorry. We decided to accept this disappointing news and decided to move to an office closer to our home in South Wood. After only having the policy for less than three months they raised her policy to $135 per month using the same ole sorry excuse after already accepting a $17 discrepancy two months prior. We are currently working with our new office to remedy the situation and as of this review have yet to see any real progress in taking care of us. If we were aware that these practices would take place we would have never switch her over to my policy. We were mislead to begin with and then it appears that we were punished for switching to a branch that was more convenient for us. After we decided to move I received a call from this office wanting to know why we were moving and used pressure tactics to try and keep us there. The young man said he could not understand why we would ever want to leave them. Then a month and half later we get another unexpected raise way beyond reasonable with zero explanation other than sorry things are just going up. Keep in mind that there was no accidents, tickets or any violations that would warrant such a steep increase not once, but twice in less than three months. This is something I think all potential buyers should be aware of. I very rarely write a reviews, good or bad, but I feel this needed to be bought to peoples attention."
We responded:
"Oh Brian, we are so sorry you’ve had a disappointing experience. We can no longer access your records, so you will need to have any discussion with your new agent, but we do know how difficult things are this year, in general, for all Florida drivers. These are really trying times for every insurance companies’ customers due to the tremendous inflation in the cost of everything required to fix your car after an accident or defend you when you are sued after one. Of course, we are all also struggling with this when we go to the grocery store, a restaurant, or pretty much anywhere. That is of course not personal or due to your driving experience, it’s just a matter of collecting enough money from each member to be sure the expected number of claims can be adequately handled, and of course, those increases in rate you experienced are always approved by the state before going into effect. Know that we are ready to be the first to lower your rates when the underlying costs improve, as we have for our 100+ year history of taking care of great customers like you. We wish you and your fiancée the best going forward with all of your endeavors. "
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Jeremy Mayer

May 30, 2024

5  out of  5
rating by Jeremy Mayer
"Before moving to a new complex,, I had some information I needed to update for my renter's insurance. What could have been needlessly difficult was mad every easy by John and Jenny."
We responded:
"Thanks, Jeremy! We love being able to get great people like you into their renters policy (really any policy) in a quick & easy way, with the right coverage at the right price We appreciate the shout out!! 😃"
Profile photo of NJ

NJ

May 17, 2024

5  out of  5
rating by NJ
"Got help getting a new renter's insurance policy from John. He was able to get me better coverage at a better rate and caught biggest mistake done by other insurance company. John was very helpful answering all my questions, and made the process super simple and easy. Also Thank to Jennie for quick turn around on my phone calls."
We responded:
"Thank you so much for the shout out for John and Jenny! Our team is obsessed with helping people understand what you need (and don’t need) with things like renters insurance. We look forward to serving you for many years. 😃"
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Bill Sargent

April 16, 2024

1  out of  5
rating by Bill Sargent
"Long Time policy holder. Called and the woman who answered could care less if we go elsewhere. Ask if a wind mitigation would lower the cost and said no way to tell and to get one and they would see. Other companies will quote you no problem. They must have too much business"
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Michelle Marshall

April 10, 2024

5  out of  5
rating by Michelle Marshall
"👍 👌 great"
We responded:
"Thanks! 😘"
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Harry Ruiz

March 22, 2024

5  out of  5
rating by Harry Ruiz
"I was actively searching for Auto Ins. for several weeks. I was not to thrilled with the responses I was receiving. My voice mail had a few messages from Mr. Wesley of a good deal for me so I called and indeed he did. The whole office to include Casey, Jenny, Mrs. Wanda and John where the most professional I have had the pleasure of communicating with. All concise and knowledgeable and no waiting. I have told a couple of neighbors about this excellent group. Keep up the good work and thank you, Harry."
We responded:
"Harry, thank you so much for recognizing our team –– we love what we do for great customers like you!"
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Kristi Nolin

March 12, 2024

5  out of  5
rating by Kristi Nolin
"State Farm has been amazing since we've been insured with them. I had the pleasure of having a video conference with Mr. Kerr today about how my experience was going and an overall look at my coverage, to make sure I was protected adequately. Mr. Kerr was very kind and professional, he answered all my questions in detail. I absolutely love that they have implemented reaching out to their customers on a personal level. I would definitely recommend State Farm to everyone. If you do decide to switch to this company, definitely take advantage of the drive safe discount, it is worth it."
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DASHIKA SMITH

February 9, 2024

5  out of  5
rating by DASHIKA SMITH
"What a relief… Shopping around for auto insurance, was referred to State Farm. John was very helpful providing the best coverage for my vehicle within matters of minutes. Great service and rates!"
We responded:
"Thank you, Dashika - welcome to the family! We love helping people find great auto insurance coverage 😊"
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Esther Kofod

February 2, 2024

5  out of  5
rating by Esther Kofod
"Came into office with some questions and John helped me with my auto insurance! Very polite, professional and nice to talk with. would recommend him to talk about life insurance and homeowners insurance."
We responded:
"Thanks for your kind words, Esther, and for recognizing John. Our team loves to help folks with their life insurance and home insurance. 😊"
Profile photo of Christina Smith

Christina Smith

January 26, 2024

5  out of  5
rating by Christina Smith
"John Issacs was a joy to work with and took care of my auto insurance needs very quickly."
We responded:
"Christina, thanks for sharing! Our team all work so hard to make auto insurance easy and enjoyable for our customers. We are looking forward to serving you for many years. 😊"
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Gale Neal

November 29, 2023

5  out of  5
rating by Gale Neal
"Kellie was wonderful. She stayed with my case until everything was cleared up and working well again. She was polite and professional. Thank you, Kellie!"
We responded:
"Thank you, Gale! Kellie is indeed wonderful and always committed to giving our customers her best. We look forward to being of service to you for many years to come 😊"
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Deborah Stevens

November 15, 2023

5  out of  5
rating by Deborah Stevens
"John was wonderful to work with!"
We responded:
"Thank you, Deborah, the team works so hard earn your praise! 😊"
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Thais Gonzalez

November 1, 2023

5  out of  5
rating by Thais Gonzalez
"John Isaacs was extremely helpful and professional from the beginning. He is an outstanding employee and worked diligently since we started the process to find auto and home insurance for us. We highly recommend him. 👏👏👏"
We responded:
"Thanks so much, Thais! Our team strives to do a great job and we look forward to serving your auto insurance and home insurance needs for many years 😊"
Profile photo of Engrafo

Engrafo

October 23, 2023

5  out of  5
rating by Engrafo
"John Isaacs is the best of the best. If you want it done right, ask for him."
We responded:
"Thanks so much for your kind words! We’re glad to be of service 😃"
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Artison Cole

October 6, 2023

5  out of  5
rating by Artison Cole
"Switched over my insurance from another state and I have only been pleased with the customer service and communication that they provide at this office! John is very helpful when it comes to starting a policy and is very knowledgeable when it comes to any questions or concerns."
We responded:
"We appreciate your kind words, Artison! Thank you for choosing our team - we look forward to having you in our “family” for years to come "
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Ethan Perego

October 5, 2023

5  out of  5
rating by Ethan Perego
"Received excellent service from John with setting up some auto insurance. Overall a really good experience."
We responded:
"Thank you for your kind words, Lou! John, and our whole team, works so hard to be certain everyone has a good experience with things like setting up their auto insurance, and especially with managing it all long term. 😊"
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Portia Reeves

September 27, 2023

1  out of  5
rating by Portia Reeves
"I called this office after one of their insureds hit my vehicle and they were incredibly rude. The person who hit my vehicle gave me their number to call and they rushed me off the phone when I told them I wanted to file a claim. Didn’t ask if I was ok or anything."
We responded:
"Oh Portia, I’m so sorry! Every accident is not only inconvenient for everyone involved, but also emotionally upsetting, and a time when you need support and a little extra tlc. Please forgive our representative if they seemed to be uncaring in their rush to get you with the people who can get the process for fixing your car started. Thank you for sharing this; we will use it to work to be sure we meet our standard for caring every time. I wish you the best and hope you are well and that things go smoothly from here on. 🙏 "
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Scot Bartlebaugh

September 12, 2023

5  out of  5
rating by Scot Bartlebaugh
"Had a great experience working with John. Very helpful and saved me a good deal of money. Highly recommend switching to State farm!"
We responded:
"Thank you, Scot, for recognizing John - and State Farm. We look forward to taking care of you for many years to come!"
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Jennifer Maldonado

June 9, 2023

5  out of  5
rating by Jennifer Maldonado
"I had an issue with one of my policies and Kellie was so kind and helpful. She resolved my problem. Thanks Kellie!"
We responded:
"Thank you, Jennifer, for recognizing Kellie. We appreciate you!"